Contact Us

Thank you for visiting our website. Please feel free to email us with your views or questions.

Instructions

Please read the four points below before emailing us.
Gekkeikan Sake Company, Ltd.
Customer Assistance Office
E-mail:
customer@gekkeikan.co.jp

Replies to email inquiries are sent from our company’s domain: @gekkeikan.co.jp.
*Mobile phone email addresses may be unable to receive replies due to certain service restrictions on delivery (blocking of emails from computers, restricted access to certain URLs, etc.). Please configure your mobile phone email to be able to receive our emails or provide us your computer email address.
For questions about the markets in North America, please directly contact the following:
North America (USA, Canada)
Gekkeikan Sake (USA), Inc.
URL:
http://www.gekkeikan-sake.com/

1. Response time: Depending on the nature of your inquiry and its timing in relation to weekends, public holidays and customary summer/New Year breaks, it may take a few days for us to respond.

2. Items to be filled: Please provide your name and street address as well as email address. (Your street address is necessary to send reference materials, inform you of the nearest outlet handling our products, etc.)

3. Replies: Depending on the nature of your inquiry, we may reply by letter in addition to email. Please note that we may not be able to respond to all of your queries. Since our reply is intended for your personal use, we ask you to refrain from re-using or reproducing it in any form.

4. Protection of personal information: We take every precaution to protect the rights of users of this website with respect to any personal information provided. We shall use only such information as is required for responding to your wishes and will not use personal information provided by users of this website for any other purpose whatsoever.